Help Centre
How can we help?
Find answers about WaveSim setup, activation, connectivity and plans - then install your eSIM and connect at your destination.
Browse by topic
Popular help topics
Getting Started
Buy a plan, receive your eSIM and prepare before you travel.
View questionsInstalling Your eSIM
Add WaveSim to iPhone or Android with a QR code.
View questionsActivation
When to turn data on so your plan starts at the right time.
View questionsConnectivity & Troubleshooting
No internet, roaming settings and network selection.
View questionsData Plans
Data amounts, validity and topping up while you travel.
View questionsCoverage
Countries, regional plans and where WaveSim works.
View questionsCompatible Devices
Check whether your phone or tablet supports eSIM.
View questionsOrders & Payments
Checkout, receipts and paying for your plan.
View questionsRefunds
When a refund may apply and how to request one.
View questionsAccount & eSIM Management
Your WaveSim account, orders and installed eSIMs.
View questions
Quick start
Connected in three steps.
Most travellers finish setup before they leave home, then switch on data when they land.
- 1
Purchase a plan
Choose your destination, pick the data and validity that fit your trip, and complete checkout.
- 2
Install your eSIM
Scan the QR code on Wi-Fi before you travel. This adds the eSIM to your phone without starting the plan.
- 3
Connect at your destination
Turn on the WaveSim line, enable roaming if prompted, and your data plan starts when you join a local network.
Popular questions
Answers before you go.
The questions we hear most about setup, activation and staying online abroad.
Getting Started
Installing Your eSIM
Activation
Connectivity & Troubleshooting
Data Plans
Coverage
Compatible Devices
Orders & Payments
Refunds
Account & eSIM Management
Contact
Still need help?
Reach WaveSim by email or phone. We can help with setup, activation and your orders.